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Inez Hall
Reviewed in the United States on June 8, 2025
I’ve had this for over a year and I love it.. works as stated.. my negative 1 star is replacing the basket is almost $100 … like WHAT!!!!
Estefania Ugueto
Reviewed in the United States on June 11, 2025
Funciona muy bien ya tengo 2 años sin problemas
JH
Reviewed in the United States on May 11, 2025
I've been using this pool vaccum for over a year and it replaced a much more expensive Hayward Tiger Shark pool vaccum. I'm very pleased with this - works as well as the shark and is more resilient. It has been in the pool for days, outside through the elements but with no problems.
Aa-Ron
Reviewed in the United States on February 6, 2024
Okay first of all I am a HUGE fan of Amazon Warehouse! 9 out 10 times I will order something from Warehouse even acceptable condition can be like new! Which was the case with this purchase, I actually bought not 1 but 2 of them for $130 each! They may have been refurbished I am not sure but they literally where brand spankin new! As a pool robot typically will only last 5 years I figured for this price I would have it covered for 10 years for less than $300!!Now on to the Polaris NEO Robotic Pool Cleaner review!Its a very well designed machine and feels very heavy duty indeed! In 12 years I have owned a Dolphin Nautilus which after some part replacements probably lasted 5 years, this was purchased used for 200 so got some good mileage for sure..I then made mistake of buying a cheaply made Aiper robot, it actually worked ok when it actually worked but the drive belts would only last 2 weeks! At first the vendor provided a couple belts, then they stopped and then I had to buy them from amazon when you could even get them in stock...finally they just stopped selling them and I had enough....the good news is after paying $600 for it, I think I had it for maybe 3 months, Amazon gave me a full refund but it was still painful to deal with...Anyways! This Neo seems so much better built, I really like the easy to use debris container, one button and it pops out to empty! It seems to get A LOT of debris small and large the only downside to this design is the container is a bit on the small size...so if your cleaning the pool after say the winter months or in the fall with lots of leaves etc prepare to empty it several times.It seems to cover the pool fairly well, theres not much to it to be honest, couple settings to set the pool floor material such as smooth/liner seems kinda gimmicky and don't see any difference an any of the settings. As far as well climing it does well, but it does not seem to go all the way up to the water line it closes but with past robots they seem to go a few inches higher..no big deal just an observation.So I guess that the ghist of the review, works well and feel if you can find this for 500-600 it would be well worth it over an Aiper or other cheap knock off just to have the Polaris brand and build quality and hopefully better product support.
RoaneRangers
Reviewed in the United States on August 4, 2023
I bought this pool cleaner last July and paid $902 out the door after tax. That's a big chunk of change for a pool cleaner, and I will never understand why the more expensive machines cost so much when their parts are mostly plastic, but I bit the bullet and got it anyway thinking "you get what you pay for."After a year of using it, I can confidently say that this machine is not worth $900. Frankly, I wouldn't pay the $365 they're asking for it now either.The design for the chord is HORRIBLE as it doesn't have a swivel at the base. What that means is even after you've taken the time to untangle the chord and turn the machine on, it's going to be moving back and forth and in circles around the pool which is only going to cause the chord to tangle up again. Adding this simple feature would eliminate this issue entirely, but hey, I get it. The goal here is to make the cheapest product possible while charging the highest price, right?Another unexpected surprise is this machine has increasingly grown dumber and dumber over time. It gets stuck in confined spaces (which it never used to do) and it doesn't know how to get itself unstuck. It will also go back and forth over the same area for the entire clean cycle unless I physically take it and turn it in a different direction. And it has never climbed a single stair in my pool or spa despite the advertisement that it did. My attempts to baby this thing and take it out of the pool (versus leaving it in there 24/7) and storing in a cool place were to no avail as the plastic lid has somehow found a way to crack, and the entire casing is discolored. Honestly, this company should be paying me for having to deal with this piece of junk.I bought this based on the reviews as I've done with the last 4 pool cleaners, and we've had a pool for 4 years. I am convinced that all of these manufacturers are building these machines to last just past the warranty, so I cannot recommend enough that no matter what pool cleaner you buy, get the Asurion warranty. I don't particularly like throwing hundreds of dollars away annually on crap, especially when the distributor only plans to discount the same item by over 50% after you've purchased it. That should tell you how much of a mark up there is in these machines. Protect your investment!
Emilio Mendez Merino
Reviewed in Mexico on August 1, 2023
El robot NO cumple con la promesa de limpieza de una alberca.El trabajo previo de uso de floculante para precipitar toda la suciedad de hecha a perder, ya que el robot revuelve toda la suciedad previamente floculada (precipitada/asentada) en el piso, y puedes estar trabajando 5 horas y todo lo que hace es agitar el agua que vuelve a ser turbia.Por otra parte, el Robot tiene 2 opciones de trabajo, una que limpie solo el fondo (piso), u que limpie piso y paredes; la opción de limpieza de solo el piso NO se ejecuta ya que el robot aunque lo programes para piso solamente sigue intentando subir paredes... y esto lo hace nada practico ya que solamente es un CAOS para revolver la suciedad.
Jose Antonio Dominguez
Reviewed in Mexico on October 14, 2023
No subió las paredes de azulejo (tile) de mi alberca (están en escuadra con el piso), y en el modo de limpieza de sólo piso, se quedó un minuto y medio tratando de subir las paredes, cada vez que llegaba a una, por lo que en hora y media que la estuve observando, perdió 33 minutos tratando de subir las paredes. Tampoco limpió todo el piso, tal vez porque perdió mucho tiempo tratando de subir las paredes (mi alberca es chica y rectangular, de 4 x 6 metros y un y medio de fondo)
Barry Pestell
Reviewed in the United Kingdom on April 4, 2023
unclear on order that it only works on 110 v which is no good in uk 240vvery disappointed. I bought in anticipation for our new pool completion. months ago and now find unsuitable and waste of money and return date passed
JJ H.
Reviewed in Canada on October 30, 2022
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